Frequently Asked Questions
Everything you need to know about shopping with SurfStitch
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, with all tags attached and in their original packaging.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary based on your location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing your measurements against the guide, as sizing can vary between different surf and street brands.
Can I change or cancel my order after it's placed?
Our warehouse processes orders quickly to ensure fast delivery. Please contact our customer service team immediately; if your order hasn't been packed yet, we will do our best to assist.